Terms & Conditions

Last Updated: 31 May 2026

Welcome to Liora Organics. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Liora Organics is an online retailer of hair and beauty products. Throughout these Terms & Conditions, the terms “we”, “us”, and “our” refer to Liora Organics.

2. Eligibility

By using this website and placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• The information you provide is accurate and complete.
• You are legally capable of entering into a binding agreement.

3. Website Use

You agree not to:

• Use the website for any unlawful purpose.
• Interfere with the operation or security of the website.
• Attempt to gain unauthorized access to any part of the website.
• Copy, reproduce, or exploit any content on the website without our written permission.

We reserve the right to restrict or terminate access to the website if these Terms are violated.

4. Product Information

We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate.

However:

• Product images are for illustrative purposes and may vary slightly from the actual product.
• Packaging, labels, and appearance may change from time to time.
• We do not warrant that product descriptions or other content are completely error-free.

5. Orders

When you place an order, you will receive an email confirming receipt of your order.

Acceptance of an order occurs only when your order has been processed and dispatched.

We reserve the right to refuse, limit, or cancel any order, including where:

• Products are unavailable.
• Pricing errors have occurred.
• Fraudulent or suspicious activity is suspected.
• Payment cannot be successfully processed.

If payment has already been received for a cancelled order, a full refund will be issued.

6. Pricing and Payment

All prices are displayed in South African Rand (ZAR) unless otherwise stated.

We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been accepted.

Payments are processed through secure third-party payment providers. We do not store customers’ banking or card information.

7. Promotions, Discounts and Coupon Codes

From time to time, we may offer promotions, discount codes, or special offers.

Unless otherwise stated:

• Promotions cannot be combined.
• Promotions are subject to availability.
• Promotions may be withdrawn or amended at any time.
• Discount codes have no cash value and cannot be exchanged for cash.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Refunds Policy.

Delivery timeframes provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Courier services.
• Customs authorities.
• Weather conditions.
• Public holidays.
• Events beyond our reasonable control.

Customers are responsible for providing accurate shipping information.

Additional shipping charges resulting from incorrect addresses, failed deliveries, or returned parcels may be charged to the customer.

9. International Orders

We offer international shipping to selected countries.

International shipping costs are calculated at checkout.

Where applicable, duties and taxes may be included in the checkout price. Customs procedures and import regulations vary by country and may affect delivery times.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

10. Returns and Refunds

Returns, replacements, and refunds are governed by our Shipping & Refunds Policy.

For hygiene and product integrity reasons, opened or used products may not be eligible for return unless faulty or damaged.

Where a refund is approved, it will be processed to the original payment method.

11. Product Use and Results

Our products are intended for cosmetic use only.

Individual results may vary based on factors including hair type, hair condition, lifestyle, genetics, consistency of use, internal factors and overall hair care practices.

No guarantee is made regarding specific results.

Customers should follow product directions and perform a patch test where appropriate before use.

Liora Organics shall not be liable for adverse reactions resulting from failure to follow instructions, known allergies, misuse, or use contrary to product guidance.

12. Customer Accounts

Customers who create an account are responsible for maintaining the confidentiality of their login details.

You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts suspected of fraudulent or abusive activity.

13. Reviews and User Content

Customers may submit reviews, ratings, photos, and other content.

By submitting content, you grant Liora Organics a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, and display that content for marketing, promotional, and business purposes.

We reserve the right to remove content that:

• Is misleading or false.
• Contains offensive or unlawful material.
• Infringes the rights of others.
• Violates these Terms & Conditions.

14. Intellectual Property

All content on this website, including but not limited to:

• Logos
• Product names
• Images
• Graphics
• Product descriptions
• Website design
• Text and branding

is the property of Liora Organics or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. Limitation of Liability

To the fullest extent permitted by law, Liora Organics shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of the website.
• Purchase or use of products.
• Delivery delays.
• Temporary website interruptions.
• Third-party service failures.

Our total liability in relation to any claim shall not exceed the amount paid for the relevant order.

16. Force Majeure

We shall not be held responsible for any failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to natural disasters, strikes, power failures, internet outages, government actions, pandemics, civil unrest, or courier disruptions.

17. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

19. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Any changes will become effective upon publication on this website.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@lioraorganics.com