FAQs
Frequently Asked Questions.
How long does it take to see results?
Some customers notice an improvement in as little as 4 weeks, but results vary from person to person as hair and scalp concerns can have different root causes. Consistent use is important. We recommend following each product’s directions for at least 3 to 6 before assessing your results.
How are orders delivered in South Africa?
Orders are delivered door to door by courier. Delivery usually takes 1 – 5 business days, or up to 7 business days for outlying areas.
Delivery times are estimates and may be affected by circumstances outside our control.
Are your products suitable for all hair types and genders?
Our products are formulated for all hair types, textures and genders. Please check each product’s page for details, and review the ingredients before use if you have known sensitivities.
Do you offer international shipping?
Yes. We ship to most countries using FedEx, UPS or Tunl, depending on the destination. Available shipping options, rates and estimated delivery times are shown at checkout.
Are there any side effects?
People can respond differently to ingredients and irritation is possible even with plant based products. Please check the ingredients and perform a patch test before using a product for the first time. Discontinue use if irritation or discomfort occurs.
Do your products contain Minoxidil?
No. Our products do not contain Minoxidil. They are made with Ayurvedic herbs and natural oils.
How do i track my order?
Once your order has shipped, we’ll email you a confirmation with tracking information. If you haven’t received it, please check your spam or junk folder, then contact us.
What should i do if my order is delayed?
Please check your tracking link first. If the tracking hasn’t updated or your order is later than expected, contact us with your order number and we’ll help investigate.
Will i have to pay extra charges when my international order arrives?
Shipping costs and applicable taxes and duties are calculated at checkout and included in the total shown, so you should not have extra charges to pay on delivery.
However, customs requirements vary by country, and an additional import charge may apply. If it does, the customer is responsible for paying it.
Don’t hesitate to contact us if you have more questions.
Don’t hesitate to contact us if you have more questions.
+27 73 217 9703
Contact info
- Johannesburg, South Africa
- Phone Us
- WhatsApp Us
- info@lioraorganics.com
-
Mon to Fri - 8am to 5pm
Closed on Weekends & Public Holidays
Payment methods
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