1. Information we collect 
We collect personal information that you provide to us when you:

• Place an order
• Create an account
• Subscribe to our emails
• Contact us for support

This may include: 

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order details

We may also automatically collect limited technical data such as:

• IP address
• Browser type
• Device information
• Cookies and usage data

2. How we use your information

We use your personal information to:

• Process and fulfill your orders
• Arrange delivery and shipping
• Provide order updates and customer support
• Process payments securely
• Improve our website and customer experience
• Send marketing emails (only if you opt in)

3. Sharing or information

We do not sell, rent, or trade your personal information.

We only share your information with  trusted third parties where necessary to:

• Process payments through secure payment providers
• Deliver your orders via courier and logistics partners (including international carriers such as FedEx and UPS)
• Comply with legal and regulatory requirements 

All third parties are required to handle your data securely and only for the purpose  of providing their services.

4. Cookies

Our website uses cookies to:

• Improve site performance and functionality 
• Analyse website traffic and user behaviour
• Enhance your shopping experience

You can disable cookies in your browser settings, however some parts of the website may not function properly.

5. Data Security

While full safety can’t be guaranteed on the internet, we take reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

6. Your Rights (POPIA Compliance)

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your personal data, where legally permitted.
• Withdraw consent for marketing communications at anytime.

To exercise your rights, please contact us at: info@lioraorganics.com.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your order
• Comply with legal, tax, and accounting requirements
• Provide customer support

8. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

9. Contact us

If you have any questions about this privacy policy, please contact us at: info@lioraorganics.com.